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Christmas Store
The holidays are just around the corner so now is the time to fetch the finest gifts for the Labrador Lover on your Christmas list. We have over 100 gifts $50.00 and under. Visit our Christmas Store.
For the Lab
Bedding
Coats
Collars and Leads
Dog Bowls
Feeding Stations
Spa and Grooming
Toys and Treats
Travel and Accessories
For the Lab Lover
Apparel
Cards and Giftwrap
Fine Accessories
Gifts and All Occasions
Jewelry
Kids Only
For the Lab Home
Artwork
Books
Garden and Outdoor
Home Furnishings
Kitchen Accessories
Pillows, Throws, and Rugs
Gift ServicesGift Boxes
Gift Certificates
FAQs
| Order, Payment, and Shipping Questions | Guarantee Policy and Returns | Gift Services | Privacy Statement
Can’t find your question? Contact customerservice@alllabs.com and we will be glad to help you with your question.
Q. What is the best way to view the All Labs site?
A. This site is best viewed with a Java script capable browser. If you need a capable browser, you can download one free of charge by selecting your vendor of choice: Internet Explorer, Navigator, Firefox are three popular browsers though there are many others such as Crome by Google.
A. This site is best viewed with a Java script capable browser. If you need a capable browser, you can download one free of charge by selecting your vendor of choice: Internet Explorer, Navigator, Firefox are three popular browsers though there are many others such as Crome by Google.
Q. Do I leave the All Labs site when I click on Links?
A. Yes. All Labs provides links to other sites we think you will enjoy, however these sites operate independently from All Labs and have their own privacy and security policies. We strongly encourage you to review these policies at any site you visit.
A. Yes. All Labs provides links to other sites we think you will enjoy, however these sites operate independently from All Labs and have their own privacy and security policies. We strongly encourage you to review these policies at any site you visit.
Q. What are cookies, and do you use them?
A. Cookies are small bits of computer code that your web browser software stores on your computer when you visit some web sites. The cookies help a website to ensure that their visitors can navigate smoothly through a site. All Labs only uses cookies so that when you leave the site and come back, you won't lose the items in your shopping cart.
A. Cookies are small bits of computer code that your web browser software stores on your computer when you visit some web sites. The cookies help a website to ensure that their visitors can navigate smoothly through a site. All Labs only uses cookies so that when you leave the site and come back, you won't lose the items in your shopping cart.
Placing an Order
Q. Where can I find instructions on placing an order?
A. You can place an order with All Labs in four ways.
A. You can place an order with All Labs in four ways.
- On the Internet at our online store 24 hours a day, 7 days a week.
- By Phone. Call us toll-free 1-(877)-757-LABS (5227) or (540)-377-5560, Monday through Friday from 10am to 5pm Eastern Standard Time. Outside the United States, please call Customer Service to place an order.
- By Fax. Please print out and complete our order form, include your credit card information, and fax to (540)-377-6794. If a transmission problem occurs, please mark the second fax as “Possible Duplicate”.
- By Mail. Print out and complete our order form, include your credit card information or enclose your check or money order, and mail to: All Labs, PO Box 128, General Delivery, Steeles Tavern, Virginia, 24476. Please do not send cash, as All Labs cannot be responsible for cash sent via mail. Be sure to indicate size and color where appropriate. Please include your telephone number so that we can contact you if we have any questions about your order.
Q. What sort of order confirmation will I get?
A. If you place your order online, you will receive a tracking ID number. To check the status of your shipment, e-mail us at customerservice@AllLabs.com and include your tracking ID number with your inquiry. If you ordered offline, we will send you an order confirmation via e-mail.
A. If you place your order online, you will receive a tracking ID number. To check the status of your shipment, e-mail us at customerservice@AllLabs.com and include your tracking ID number with your inquiry. If you ordered offline, we will send you an order confirmation via e-mail.
Q. How do I know the right size product to order?
A. For help finding the right size, please refer to Your Labrador Tailor on our Customer Service page. If you’re still unsure, please contact us and we’ll be glad to help you find the right size.
A. For help finding the right size, please refer to Your Labrador Tailor on our Customer Service page. If you’re still unsure, please contact us and we’ll be glad to help you find the right size.
Q. Can I change or add to my order?
A. Once orders are placed, they are processed and shipped in a very timely manner. To inquire as to whether any changes can be made to your order, please call Customer Service at 1-877-717-5227.
A. Once orders are placed, they are processed and shipped in a very timely manner. To inquire as to whether any changes can be made to your order, please call Customer Service at 1-877-717-5227.
Q. Can I check the status of my order at the All Labs online store?
A. At the present time we are unable to provide this information online. Please contact customerservice@AllLabs.com for the status of your order.
A. At the present time we are unable to provide this information online. Please contact customerservice@AllLabs.com for the status of your order.
Q. What information do I need when inquiring about my order?
A. Please include your name, address, phone number and tracking ID number when inquiring about your order.
A. Please include your name, address, phone number and tracking ID number when inquiring about your order.
Q. I know you carry this item but I couldn’t find it on your site. Can I still order it?
A. Perhaps you have shopped with us at a show or special event and cannot find online the product you saw in our display. If you don’t see what you are looking for, e-mail us at customerservice@AllLabs.com. Specify the product by name, manufacturer, and description, and we’ll do our best to get it for you!
A. Perhaps you have shopped with us at a show or special event and cannot find online the product you saw in our display. If you don’t see what you are looking for, e-mail us at customerservice@AllLabs.com. Specify the product by name, manufacturer, and description, and we’ll do our best to get it for you!
Q. How come all your products are not for sale on-line?
A. Our goal is to offer all of our items for sale on our website. However, there are a few items that are limited editions/quantities from artists or manufacturers or items that require special handling which cannot be ordered directly over the Internet. Also some seasonal items may be pulled to streamline your web browsing experience. For the small number of items that aren’t found in our online categories, please e-mail us at customerservice@AllLabs.com. We’ll locate the item and help you place an order.
A. Our goal is to offer all of our items for sale on our website. However, there are a few items that are limited editions/quantities from artists or manufacturers or items that require special handling which cannot be ordered directly over the Internet. Also some seasonal items may be pulled to streamline your web browsing experience. For the small number of items that aren’t found in our online categories, please e-mail us at customerservice@AllLabs.com. We’ll locate the item and help you place an order.
Payment
Q. What types of payment do you accept?
A. We accept MasterCard, Visa and American Express, as well as personal checks, money orders and All Labs Gift Certificates.
A. We accept MasterCard, Visa and American Express, as well as personal checks, money orders and All Labs Gift Certificates.
Q. How long does it take to receive an order when I use a personal check?
A. Please allow two to four weeks for orders paid by check. Submitting the correct payment will ensure prompt delivery.
A. Please allow two to four weeks for orders paid by check. Submitting the correct payment will ensure prompt delivery.
Q. If I have placed an order for an item that is back ordered, when will my credit card be charged?
A. You will not be charged until we ship the item(s).
A. You will not be charged until we ship the item(s).
Q. Is it safe to use my credit card?
A. Your credit card number is encrypted by our website before transmission over the Internet, and all transaction data is stored in a secure computing environment. No transmission of data over any public network such as the Internet can be guaranteed 100% secure however, the Fair Credit Act specifies that your credit card company cannot hold you liable for more than $50 in fraudulent charges to your account.
A. Your credit card number is encrypted by our website before transmission over the Internet, and all transaction data is stored in a secure computing environment. No transmission of data over any public network such as the Internet can be guaranteed 100% secure however, the Fair Credit Act specifies that your credit card company cannot hold you liable for more than $50 in fraudulent charges to your account.
Shipping
Q. How do I enter a different shipping address when placing an order?
A. It’s easy just complete the “Shipping Address” box in our online store or complete the “Ship To” box on the offline order form.
A. It’s easy just complete the “Shipping Address” box in our online store or complete the “Ship To” box on the offline order form.
Q. Can I change a shipping address once I’ve placed an order?
A. Shipping information cannot be changed online once your order has been submitted. Please call our Customer Service department promptly at 1-877-717-5227 and we’ll do the best we can to assist you.
A. Shipping information cannot be changed online once your order has been submitted. Please call our Customer Service department promptly at 1-877-717-5227 and we’ll do the best we can to assist you.
Q. How much do you charge for shipping?
A. The shipping charge depends on the value of your order, as well as the shipping destination if outside of the continental United States. Please refer to the charts below. Delivery times are estimates some items may take longer for delivery.
A. The shipping charge depends on the value of your order, as well as the shipping destination if outside of the continental United States. Please refer to the charts below. Delivery times are estimates some items may take longer for delivery.
Standard Shipping and Handling:
Shipping and handling charges are based on the merchandise total of each order shipped to a single address. Please apply the following shipping rates for each address to which your order is being shipped. Certain items require additional freight and insurance, including (but not limited to) fragile, oversized, or overweight items. The figures below apply to the continental USA only. For orders shipped elsewhere, please see International Shipping below.
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Total Order
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Add This Amount
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Up to $25
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$ 6.50
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$25.01 – $50
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$ 9.50
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$50.01 – $100
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$ 12.50
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$100.01 – $150
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$ 16.50
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$150.01 – $200
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$ 19.50
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$200.01 – $250
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$ 23.50
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$250.01 and over
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$ 26.50
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Express Delivery:
If you would like expedited shipping for your order, please select Three Day Delivery during the check-out process or call in your order before 12:00 noon Eastern Standard Time Monday through Friday. This upgraded delivery option is available on most in-stock items, with the exception of those that are drop-shipped, personalized, oversized or special-ordered. Your 3 Day Delivery Order will arrive within 3 business days after it leaves our shipping department. Please note: UPS and Federal Express do not deliver to P.O. Boxes, so we require a complete street address and phone number to insure delivery. If you have any questions about the timing of your delivery, please email CustomerService@AllLabs.com or call us at 877-717-5227.
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3 Day Delivery*
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Add $12.95 to Standard Shipping
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*Please note that express charges are nonrefundable
International Shipping:
We welcome orders from outside of the continental US! Choose the Standard Shipping option during the check-out process and we will then calculate the additional shipping charges based on weight, destination and any customs fees that may be required. We will send you an email regarding the total additional shipping charges and will require an email of confirmation from you before we charge your credit card for the total amount and before we are able to ship your order.
Guarantee Policy
Q. What is your guarantee policy?
A. We do not want you to have anything from All Labs that is not completely satisfactory. In the unlikely event that you are not completely satisfied with your purchase, simply return the item(s) to us in their original and unused condition within 30 days of the receipt of shipment for exchange, replacement, or a full refund. Please note that personalized, drop-shipped, and special orders are not returnable.
A. We do not want you to have anything from All Labs that is not completely satisfactory. In the unlikely event that you are not completely satisfied with your purchase, simply return the item(s) to us in their original and unused condition within 30 days of the receipt of shipment for exchange, replacement, or a full refund. Please note that personalized, drop-shipped, and special orders are not returnable.
Returns
Q. Where should I ship my return?
A. Please return any items to the following address:
A. Please return any items to the following address:
ALL LABS, Inc
Attn. Returns Department
PO Box 128
Steeles Tavern, Virginia 24476
Attn. Returns Department
PO Box 128
Steeles Tavern, Virginia 24476
Please do not send any packages C.O.D., as we do not accept product returns shipped C.O. D.
Q. What information should I include with my return?
A. Please refer to your packing slip for detailed instructions on what information to include with your return. If the packing slip is unavailable, please follow these steps:
A. Please refer to your packing slip for detailed instructions on what information to include with your return. If the packing slip is unavailable, please follow these steps:
- Write a note telling us how you want to handle the return. Would you like us to exchange the item, issue a refund or credit the card originally charged, or other (please explain)?
- Let us know why you are returning the item. (For example: item was damaged in shipment, item was defective, incorrect item received, or the item was not as expected from the image shown.)
- Specify the name and address to which we should send your exchange or your refund.
- Please give us an e-mail address, telephone number (specify day or evening) or fax number in case we have questions.
- Securely pack the item(s) you are returning and ship them to us prepaid and insured.
Q. What do I do if my purchase was damaged in transit?
A. If your order is damaged in shipment, please hold the merchandise along with the packaging it came in, and notify Customer Service immediately at 1-877-717-5227.
A. If your order is damaged in shipment, please hold the merchandise along with the packaging it came in, and notify Customer Service immediately at 1-877-717-5227.
Q. How long does it take returns to be processed?
A. Please allow three weeks for returns and refunds to be processed.
A. Please allow three weeks for returns and refunds to be processed.
Exchanges
Q. Can I request an exchange or refund in your online store?
A. We are not able to process exchanges online. Please refer to your packing slip for information on returns, or contact Customer Service at 1-877-717-5227.
A. We are not able to process exchanges online. Please refer to your packing slip for information on returns, or contact Customer Service at 1-877-717-5227.
Q. How long will it take for me to receive my exchange?
A. Exchanges of in stock items are usually delivered within three weeks from the time you put the exchange in the mail. Due to longer delivery times, exchanges shipped outside the United States usually take from 6-8 weeks.
A. Exchanges of in stock items are usually delivered within three weeks from the time you put the exchange in the mail. Due to longer delivery times, exchanges shipped outside the United States usually take from 6-8 weeks.
Q. Can I order a new item now and return the original item later for credit?
A. Yes, if it has been within 30 days from shipment, you may call Customer Service at 1-877-717-5227 to arrange this. We’ll need to charge you for the second item and once we receive your return, we’ll reimburse you for the cost of the original item. If the return is a result of our error we will waive the shipping charge.
A. Yes, if it has been within 30 days from shipment, you may call Customer Service at 1-877-717-5227 to arrange this. We’ll need to charge you for the second item and once we receive your return, we’ll reimburse you for the cost of the original item. If the return is a result of our error we will waive the shipping charge.
Gift Certificates
Q. How do I order a Gift Certificate?
A. You may order your Gift Certificate online, by phone, or by printing off and completing the offline order form. You may either fax or mail the completed form to us for processing. Gift certificates are available in increments of $25.00. Specify item number GCAL4438 and the desired value. If you would like us to include the recipient’s name, your name, and a message on the Gift Certificate, please specify this when ordering. We can also leave the Gift Certificate blank for you to personalize in your own handwriting. For each Gift Certificate in your order, please add $1.95 for shipping & handling. If ordering the Gift Certificate in our online store, it must be the only item in your order to receive the discounted shipping rate of $1.95 – other merchandise will need to be ordered and checked out separately. We can enclose your Gift Certificate in a gift box for an additional $5.00.
A. You may order your Gift Certificate online, by phone, or by printing off and completing the offline order form. You may either fax or mail the completed form to us for processing. Gift certificates are available in increments of $25.00. Specify item number GCAL4438 and the desired value. If you would like us to include the recipient’s name, your name, and a message on the Gift Certificate, please specify this when ordering. We can also leave the Gift Certificate blank for you to personalize in your own handwriting. For each Gift Certificate in your order, please add $1.95 for shipping & handling. If ordering the Gift Certificate in our online store, it must be the only item in your order to receive the discounted shipping rate of $1.95 – other merchandise will need to be ordered and checked out separately. We can enclose your Gift Certificate in a gift box for an additional $5.00.
Q. How do I redeem an All Labs Gift Certificate for purchases?
A. When you are ready to redeem an All Labs Gift Certificate please print off and complete our offline order form including payment information for any balance over the amount of your Gift Certificate. Please enclose your Gift Certificate with your order form and mail to us. If you have any questions contact Customer Service at 1-877-717-5227 and an All Labs representative will assist you.
A. When you are ready to redeem an All Labs Gift Certificate please print off and complete our offline order form including payment information for any balance over the amount of your Gift Certificate. Please enclose your Gift Certificate with your order form and mail to us. If you have any questions contact Customer Service at 1-877-717-5227 and an All Labs representative will assist you.
Q. What should I do if I lose a Gift Certificate someone has sent me?
A. If you should lose a Gift Certificate, please contact Customer Service at 1-877-717-5227, Monday through Friday from 10am to 5pm Eastern Standard Time. Alternatively, you may e-mail us at customerservice@alllabs.com anytime.
A. If you should lose a Gift Certificate, please contact Customer Service at 1-877-717-5227, Monday through Friday from 10am to 5pm Eastern Standard Time. Alternatively, you may e-mail us at customerservice@alllabs.com anytime.
Gift Cards and Messages
Q. How do I send a gift card with my order?
A. Please specify the gift card information (to, from, and message) during your online checkout. If you’re using our offline order form, please fill out the gift card section.
A. Please specify the gift card information (to, from, and message) during your online checkout. If you’re using our offline order form, please fill out the gift card section.
Q. What do you do with the personal information I have included?
A. We make no use of the information contained in these greetings except to complete your order as you have requested. hese options simply allow you to send a personal greeting with your gift order.
A. We make no use of the information contained in these greetings except to complete your order as you have requested. hese options simply allow you to send a personal greeting with your gift order.
Gift Boxes
Q. How can I request Gift Boxing for items in my order?
A. If you’re ordering online, add the number of gift boxes you’d like to your shopping cart. Then specify during checkout which items should be gift boxed. If ordering with our offline order form, please add $5 beside each item that you wish gift boxed. Jewelry, collars, leashes, and most other soft goods can be gift boxed, but unfortunately some items cannot be (such as extra large or heavy items and those being shipped internationally). Please contact Customer Service at 1-877-717-5227 for more information.
A. If you’re ordering online, add the number of gift boxes you’d like to your shopping cart. Then specify during checkout which items should be gift boxed. If ordering with our offline order form, please add $5 beside each item that you wish gift boxed. Jewelry, collars, leashes, and most other soft goods can be gift boxed, but unfortunately some items cannot be (such as extra large or heavy items and those being shipped internationally). Please contact Customer Service at 1-877-717-5227 for more information.
Q. What is the difference between Gift Boxing and a Gift Card?
A. All Labs offers complimentary Gift Cards, which allow you to send a personal greeting to accompany an entire order sent to one address. To make a gift even more special, you can have us enclose it in its own Gift Box. This service is available for $5.00 per box, and includes a gift card with envelope.
A. All Labs offers complimentary Gift Cards, which allow you to send a personal greeting to accompany an entire order sent to one address. To make a gift even more special, you can have us enclose it in its own Gift Box. This service is available for $5.00 per box, and includes a gift card with envelope.
Q. What is your privacy policy?
A. All Labs understands the importance of maintaining your privacy. Be assured that we do not sell or share household-specific survey information or your e-mail address. We may make your name and postal address available to selected companies who we think you may enjoy. If you do not wish to receive their mailings, please e-mail us at drawncurtain@AllLabs.com and ask to be removed from our “shared list.” All Labs does not share any information with third parties other than contact or order information required to fulfill your order.
A. All Labs understands the importance of maintaining your privacy. Be assured that we do not sell or share household-specific survey information or your e-mail address. We may make your name and postal address available to selected companies who we think you may enjoy. If you do not wish to receive their mailings, please e-mail us at drawncurtain@AllLabs.com and ask to be removed from our “shared list.” All Labs does not share any information with third parties other than contact or order information required to fulfill your order.
Featured Article
Can You Spot The Holiday Hazards?
It’s easy for pets, especially Labradors, to get into trouble during the holidays. You may get so busy that you lose track of what is going on with your dog.
Click here to learn more about: "Can You Spot The Holiday Hazards?"
Can You Spot The Holiday Hazards?It’s easy for pets, especially Labradors, to get into trouble during the holidays. You may get so busy that you lose track of what is going on with your dog.
Click here to learn more about: "Can You Spot The Holiday Hazards?"
Wanted: Models
Would you like to see your Lab pictured here? Send us images of your Lab and we may include them on our Home Page!
Would you like to see your Lab pictured here? Send us images of your Lab and we may include them on our Home Page!
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Labrador Links
The Verstaile Lab
History of the Lab
Advice
Travel
Featured Labs
Featured Artists